Data deletion
Effective October 6, 2026
This page explains how to stop PipeHalo from collecting data from your connected accounts and how to have the data we have already collected deleted. It covers data from Meta (Facebook and Instagram ads), LinkedIn, Google Ads, Salesforce and HubSpot.
The short version: disconnect the account in PipeHalo or on the platform itself, then email privacy@pipehalo.com and we will delete the data within 30 days.
Step 1: Disconnect the account
Disconnecting stops PipeHalo from reading any new data right away. You can do it in either place.
From within PipeHalo
- Sign in to PipeHalo as a workspace admin.
- Open Connections.
- Find the account you want to remove and choose Disconnect.
From the platform
- Meta (Facebook and Instagram ads): In Facebook, go to Settings & privacy, then Settings, then Business integrations. Select PipeHalo and choose Remove. A business portfolio admin can also remove it in Meta Business Settings under Integrations.
- LinkedIn: Settings, then Data privacy, then Permitted services. Remove PipeHalo.
- Google: Google Account third-party access. Select PipeHalo and remove access.
- Salesforce and HubSpot: your administrator can remove PipeHalo from connected apps.
Step 2: Request deletion of collected data
Email privacy@pipehalo.com with the subject "Data deletion request" and include:
- Your name and the work email you use with PipeHalo.
- Your company or PipeHalo workspace name.
- Which connected accounts to delete (for example, "Meta ad account 123456"), or "all data" to delete everything.
We will confirm we received your request within 2 business days. To protect your data, we will verify that the request comes from an authorized user of the workspace before deleting anything. If your company's PipeHalo workspace is managed by someone else, we may ask them to confirm.
What we delete
- All data synced from the accounts you name: account details, campaign, ad set and ad settings, and performance metrics.
- Stored access tokens for those accounts.
- Flags, explanations, recommendations and reports built from that data.
Deletion is completed within 30 days of verifying the request, and we email you when it is done. Backups are overwritten on a regular cycle, so deleted data also leaves our backups within that cycle. We keep only limited records the law requires us to keep, such as billing and invoice records, and a record that the deletion took place.
Deleting your whole PipeHalo account
To close your workspace and delete all of its data, email privacy@pipehalo.com from a workspace admin's email address. When an account is closed, we delete its connected-account data within 30 days, as described in our privacy policy.
Contact
PipeHalo LLC
Seattle, Washington
privacy@pipehalo.com